From Selling to Fixing: What I Learned About Quality Crawl Space Work
Introduction
The Difference Between Big and Small
WHY YOU REALLY WANT TO WORK WITH A COMPANY WHO CARES
Sometimes life teaches you lessons in funny ways.
Before starting Crawl Logic, I was actually the top crawl space salesman at a big nationwide pest control company.
I sold a lot of jobs and thought I was doing right by my customers.
But what I learned later changed everything about how I do business today.
Let me tell you a story that shows exactly why I'm so passionate about doing crawl space work the right way - even if it takes:
- more time,
- better materials, and
- extra attention to detail.
The Full-Circle Moment
A few years ago, a customer called Crawl Logic needing help with his crawl space. When I showed up for the inspection, something felt familiar. Turns out, I had sold him his original crawl space encapsulation when I worked for that big corporate company.
What I found under his house hit me hard. In just two years, the crawl space was a mess. Water was everywhere. The plastic was covered in dirt stains. The vents weren't even sealed properly. The dehumidifier? It wasn't plugged in, and its manual was just sitting there, soaked with water. This was work that had my old company's name on it - and honestly, it made me sick to my stomach.

This wasn't just another repair job. This was a wake-up call about the difference between selling a service and actually doing the job right. It showed me exactly why I started Crawl Logic in the first place.
What Was Done Wrong
Looking back, it was like a checklist of everything you shouldn't do in a crawl space.
The original job cut corners everywhere.
They used cheap materials that couldn't stand up to our Tennessee humidity.
The vents were letting in outside air - basically fighting against everything the encapsulation was supposed to do.
And that unplugged dehumidifier?
That's like buying a car and never putting gas in it.
The worst part?
This wasn't some small-time operation that did this work.
This was a multi-million dollar company that everybody knows. But they were more focused on getting to the next job than doing this one right.
The Right Way to Do It
When me and the homeowner sat down to talk, I laid out a plan to fix everything - and I mean everything.
We started fresh with top-quality materials. I'm talking about 120 mil encapsulation - that's the best plastic you can get.
We put in proper drainage matting to handle any water issues. Every vent got sealed correctly this time.
We even managed to save his old dehumidifier.
It was actually a good unit - it just needed to be installed and maintained properly.
Sometimes it's not about replacing everything; it's about doing the work right.
The Five-Year Difference
Here's the part that makes me proud: that customer?
He's still with us five years later.
I see him every 12 months for regular maintenance, and he hasn't had a single complaint.
Not one.
His crawl space stays dry, his equipment works like it should, and everything we installed still looks great.
That's not luck - that's what happens when you take pride in your work.
When you use the right materials, take the time to install everything properly, and stick around to make sure it keeps working.
It might cost a little more upfront, but it saves a ton of headaches (and money) down the road.
Lessons Learned
Here's what really hits home: a big company name doesn't always mean better work.
Sometimes it's just the opposite.
When you're focused on hitting sales numbers and moving from job to job as fast as possible, quality suffers.
That's why I do things differently at Crawl Logic.
Every job gets my personal attention.
Every customer gets straight talk about what they need - and don't need.
And most importantly, we stick around.
We build relationships with our customers that last for years, not just until the check clears.
What to Look For in Your Crawl Space Work
If you're getting crawl space work done, here's what to watch for:
- Ask about material thickness - if they can't tell you the mil rating of their vapor barrier, that's a red flag
- Make sure they have a real plan for water management
- Get clear answers about how they'll seal your vents
- Understand exactly how your dehumidifier will be installed and maintained
- Know who to call if you have questions later
The Right Way Forward
Look, I could have stayed at that big company, selling jobs and making good money. But seeing that failed work - work that I had originally sold - changed everything for me.
It showed me that doing things right isn't just about making a sale. It's about taking care of people's homes like they're your own.
Need someone to look at your crawl space? Give me a call.
I'll show up personally, give you honest answers about what you need, and if we do the work, I'll make sure it's done right.
No shortcuts, no excuses - just quality work that lasts.
